Digital Event Horizon
Yum! Brands partners with NVIDIA to accelerate its AI adoption, deploying multiple AI solutions across 500 restaurants this year. With the help of NVIDIA's cutting-edge technology, Yum!'s restaurant operations are becoming more streamlined and efficient, creating better experiences for customers and team members worldwide.
Yum! Brands has partnered with NVIDIA to accelerate its AI adoption in 500 restaurants this year. The partnership aims to deploy multiple AI solutions using NVIDIA technology, including generative AI-powered restaurant technology platform Byte by Yum!. The platform uses voice AI agents powered by NVIDIA NIM microservices and Riva to create personalized customer experiences. These agents have improved order taking processes, increased accuracy, and reduced bottlenecks at high-volume locations. The partnership also includes initiatives on computer vision, staffing optimization, and performance metrics analysis using NVIDIA infrastructure.
In a world where speed, teamwork, and kitchen operations are the key ingredients for every order, the quick-service restaurant industry has become a marvel of modern logistics. Yum! Brands, the world's largest restaurant company, operates more restaurants than any other company globally, spanning over 61,000 locations. The iconic brands under its umbrella include KFC, Taco Bell, Pizza Hut, and Habit Burger & Grill, drawing customers from all over with their food, value, service, and digital convenience.
As part of its ongoing efforts to deliver leading-edge technology capabilities to its customers and team members globally, Yum! Brands has recently announced a strategic partnership with NVIDIA, a pioneering company in the field of artificial intelligence. The collaboration aims to accelerate Yum!'s AI adoption by deploying multiple AI solutions using NVIDIA technology in 500 restaurants this year.
At the heart of this partnership lies Yum!'s proprietary and digital AI-driven restaurant technology platform, Byte by Yum!. This innovative solution harnesses the power of generative AI to create personalized customer experiences. The platform's voice AI agents, powered by NVIDIA NIM microservices and Riva, are already being deployed across its brands, including in call centers to handle phone orders during surge periods.
These voice AI agents have been instrumental in streamlining order taking processes for Yum!. By leveraging NVIDIA A100 GPUs on Amazon EC2 P4d instances, the agents can understand natural speech, process complex menu orders, and suggest add-ons. This has resulted in increased accuracy, customer satisfaction, and a reduction in bottlenecks at high-volume locations.
Yum!'s partnership with NVIDIA also extends beyond AI-accelerated ordering to encompass various other initiatives that focus on enhancing restaurant operations. Computer Vision technology is being utilized to analyze drive-thru traffic, explore new use cases for AI to perceive, alert, and adjust staffing, all aimed at optimizing service speed.
Another key initiative involves the deployment of applications using NVIDIA NIM microservices to analyze performance metrics across thousands of locations. These applications generate customized recommendations for managers, identifying what top-performing stores do differently and applying those insights system-wide.
Furthermore, Yum!'s collaboration with NVIDIA has enabled the company to streamline AI development and deployment through scalable NVIDIA infrastructure in the cloud, courtesy of the NVIDIA AI Enterprise software platform available on AWS Marketplace. This partnership has also led to the rollout of restaurant operational intelligence applications, leveraging NIM microservices to provide data-driven insights for managers.
The end result of this strategic partnership is a more streamlined and efficient approach to restaurant operations. By harnessing the power of AI and leveraging NVIDIA's cutting-edge technology, Yum! Brands aims to create easier experiences for its customers and team members across all 61,000 locations.
"We have a bold vision to deliver leading-edge, AI-powered technology capabilities to our customers and team members globally," stated Joe Park, chief digital and technology officer of Yum! Brands, Inc. and president of Byte by Yum!. "We are thrilled to partner with NVIDIA to help us accelerate this ambition. This partnership will enable us to harness the rich consumer and operational datasets on our Byte by Yum! integrated platform to build smarter AI engines that create easier experiences for our customers and team members."
In a rapidly evolving landscape where technology is redefining restaurant operations, Yum! Brands' collaboration with NVIDIA is poised to revolutionize the industry. As the partnership continues to accelerate the adoption of AI in 500 restaurants this year, one thing is clear: AI on the menu will continue to shape the future of quick-service restaurants.
Yum! Brands partners with NVIDIA to accelerate its AI adoption, deploying multiple AI solutions across 500 restaurants this year. With the help of NVIDIA's cutting-edge technology, Yum!'s restaurant operations are becoming more streamlined and efficient, creating better experiences for customers and team members worldwide.
Related Information:
https://www.digitaleventhorizon.com/articles/AI-on-the-Menu-How-Yum-Brands-is-Revolutionizing-Restaurant-Operations-with-NVIDIA-AI-deh.shtml
https://blogs.nvidia.com/blog/yum-brands-ai/
https://www.yum.com/wps/portal/yumbrands/Yumbrands/news/press-releases/yum+brands+to+accelerate+ai+innovation+in+an+industry-first+collaboration+with+nvidia
Published: Tue Mar 18 18:40:02 2025 by llama3.2 3B Q4_K_M
