Digital Event Horizon
Digital avatars, powered by artificial intelligence and generative AI technologies, are transforming the way customers interact with businesses. Learn how these digital entities are addressing key concerns and enhancing operations across industries to create a more personalized and efficient customer experience.
Digital avatars, powered by artificial intelligence and generative AI technologies, are transforming customer interaction with businesses. 45% of organizations with over 500 employees will use AI avatars by 2028 (Gartner). Digital humans offer consistent, multilingual support and personalized guidance for various use cases. Digital humans enhance efficiency, cut costs, and boost customer loyalty in industries such as healthcare, finance, and hospitality. NVIDIA AI Blueprints provide ready-made workflows and tools to accelerate deployment of virtual assistants. Companies like SoftServe are leveraging NVIDIA's technology to build smarter AI agents that enhance user experiences. Designing AI agents with avatar and speech features involves several key steps, including determining the use case, developing avatars, integrating speech technologies, rendering options, and deployment.
Digital avatars, powered by artificial intelligence and generative AI technologies, are transforming the way customers interact with businesses. These digital entities, often referred to as "digital humans," have the ability to offer personalized, on-brand customer assistance, enhance employee onboarding, and provide seamless communication across languages.
According to recent research, 45% of organizations with over 500 employees will be using AI avatars by 2028 (Gartner). These digital agents are addressing key concerns and enhancing operations across industries. One key benefit of agentic digital human technology is the ability to offer consistent, multilingual support and personalized guidance for a variety of use cases.
For instance, a medical-based AI agent can provide 24/7 virtual intake and support telehealth services. Or, a virtual financial advisor can help enhance client security and financial literacy by alerting bank customers of potential fraud or offering personalized offers and investment tips based on their unique portfolio.
Digital humans boost efficiency, cut costs, and enhance customer loyalty. Some key ways digital humans can be applied include:
* Personalized, on-brand customer assistance: A digital human interface can provide a personal touch when educating new customers on a company's products and service portfolios.
* Enhanced employee onboarding: Intelligent AI assistants can offer streamlined, adaptable, personalized employee onboarding, whether in hospitals or offices, by providing consistent access to updated institutional knowledge at scale.
* Seamless communication across languages: In global enterprises, communication barriers can slow down operations. AI-powered avatars with natural language processing capabilities can communicate effortlessly across languages.
The latest release of the NVIDIA AI Blueprint for digital humans introduces several updates that enhance interactivity and responsiveness. These updates include:
* Dynamic switching between RAG models
* Integration of the Audio2Face-2D microservice, allowing developers to create 2D digital humans with significantly less processing power compared to 3D models.
* User attention detection through vision AI, enabling digital humans to detect when a user is present and initiate interaction.
NVIDIA AI Blueprints make it easy to start building and setting up virtual assistants by offering ready-made workflows and tools to accelerate deployment. Whether for a simple AI-powered chatbot or a fully animated digital human interface, the blueprints offer resources to create AI assistants that are scalable, aligned with an organization's brand, and deliver a responsive, efficient customer support experience.
In addition to NVIDIA's technology, other companies are also leveraging generative AI to build smarter AI agents. SoftServe, for example, has built several digital humans for various use cases, including its virtual customer service assistant, GEN, which accelerates deployment of scalable, customizable digital humans across diverse infrastructures.
SoftServe's Digital Concierge and FINNA, an AI-powered virtual financial advisor, are just a few examples of how digital humans can be applied to enhance user experiences. AISHA, another AI-powered digital human developed by SoftServe with NVIDIA technology, has significantly improved judicial processes in the UAE Ministry of Justice by reducing case review times, enhancing accuracy of rulings, and providing rapid access to legal databases.
As businesses continue to seek ways to provide consistent, around-the-clock customer service with greater speed, accuracy, and scale, intelligent AI agents offer one such solution. They deliver advanced problem-solving capabilities and integrate vast and disparate sources of data to understand and respond to natural language.
With text-to-speech and speech-to-text capabilities, AI agents can offer enhanced interactivity and engagement in customer service interactions. Companies like SoftServe are leveraging NVIDIA's technology to build smarter AI agents that enhance user experiences and drive business success.
Designing AI agents with avatar and speech features involves several key steps:
* Determine the use case: Choose between 2D or 3D avatars based on the required level of immersion and interaction.
* Avatar development: Use specialized software and technical expertise to create lifelike movements and photorealism for 3D avatars, or opt for quicker development suitable for web-embedded solutions with 2D avatars.
* Integrate speech technologies: Use NVIDIA Riva for world-class automatic speech recognition, along with text-to-speech to enable verbal interactions.
* Rendering options: Use NVIDIA Omniverse RTX Renderer technology or Unreal Engine tools for 3D avatars to achieve high-quality output and compute efficiency.
* Deployment: Tap cloud-native deployment for real-time output and scalability, particularly for interactive web or mobile applications.
In conclusion, digital avatars with speech capabilities are revolutionizing the way customers interact with businesses. With their ability to offer personalized, on-brand customer assistance, enhance employee onboarding, and provide seamless communication across languages, these digital entities are addressing key concerns and enhancing operations across industries.
As technology continues to evolve, we can expect to see even more innovative applications of AI avatars in the future. By embracing NVIDIA's technology and best practices for designing AI agents with avatar and speech features, businesses can unlock the full potential of their customers and drive business success.
Related Information:
https://blogs.nvidia.com/blog/digital-avatars-interactive-customer-experiences/
Published: Wed Dec 18 13:16:52 2024 by llama3.2 3B Q4_K_M
